Hello,
Thank you for reaching out to us regarding the payment issue you are experiencing. We apologize for any inconvenience this may have caused.
To address the payment problem, please ensure that your payment method meets the following criteria:
- Supports payments in USD $
- Supports subscription-based payments
- You are not using a prepaid card
- International payments are enabled
- Your IP is not a Proxy, VPN, or hosting service
If the issue persists, we recommend contacting your bank to approve the payment on your end.
Regarding your previous renewal with the agency plan, we can confirm if it went through or not once we resolve the current payment issue.
Please try the payment process again after checking the payment method requirements. If the problem persists, feel free to provide more details or screenshots, and we will assist you further.
Looking forward to helping you with this matter.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
The platform does not let me advance into the process. How can I add an image here?
Your platform does not let me complete the process
The leget says “Lo sentimos pero su petición no pudo ser aceptada. Valoramos su actividad y quisiéramos ayudarle a completar la operación. Por favor, contáctenos para poder darle asistencia”
This is not a problem of the the credit cards is your platform that his handeling the problem.
I tried to look how can I pay and according to the site and
Fast Spring is a terrible checkout platform. Terrible
It is unbelievable that in 2024 I can not add images dealing with support.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
You can share a screenshot with us using this tool: https://imgur.com/upload
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, if you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown at the upper right corner of the screen.
Also ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
Let us know how this goes.
Thank you.
Here are the images. I am not using a VPN
https://imgur.com/a/y6DEsbW
It appears that you are experiencing difficulties transitioning to a new plan following an unsuccessful renewal. To address this issue, we recommend reaching out to the customer support team of the platform to verify if your previous renewal for the agency plan was processed and to guide you through the payment process for the new plan. They will be able to verify the status of your previous renewal and support you in updating your subscription.
So this means that your problem now has become my problem? you guys pick the payment company. Why do I need to contact another company for a service you charge?
I dont have time to get in contact with another company I don’t know.
No way. I just want to pay for the plan I want.
Please fix my problem
Hello,
@pelisplusapk
We would like to help you further.
Please open a support ticket here https://support.rankmath.com/new-ticket/ so we can check this in detail.
We look forward to helping you.
Thank you.
Done I have created the new case #834915
I will be waiting for your replay
Is the platform your pointing at is legit?
Hello,
Please be aware that the Rank Math support forum for FREE users is open to the public, which means that other users can respond to your ticket. Some of the previous responses have been from other users, and not from the Rank Math support team. When a reply is from the Rank Math support team, it will have the “Support Staff” tag next to the profile picture.
Now, regarding the issue you’re experiencing: It seems like your payment is being declined by your bank. We are not certain why that is, but most of the time, a decline like this is because you did not select the correct country from the list, and/or your card does not support international USD or subscription payments.
If you check these issues and are still unable to complete your payment, you can try using another card or reaching out to your bank to understand why the payment is being declined.
Please let us know how it goes.
Again… the problem is not my credit card is the YOUR Platform… YOUR PLATFORM. Please read the complete conversation. How can it be the credit card since the gateway does not allow me to move to the next part. I am sick and tired of explaining the same thing over and over again.
Please read the following message I sent to you CEO
Hello Bhanu, sorry to contact you. I know that you probably are not handling support but It has been very frustrating to change my membership and pay. Fast Spring is a horrible gateway to pay and of course when I contact support AI is in charge… (Horrible customer experience)
Since I can not share images in the support chat (Something unbelievable in 2024) I am attaching the images here.
Image 1. If I want to change my membership, how can I do that if the payment processor does not let you. (See for yourself) how can I indicate that I want to modify my plan?
Is there a way to do that… Of course not, you need to dig in your documentation trying to figure out how to solve this.
Image 2 – FastSpring does not let you pay. If you want to pay for RANK MAtch the platform says… “”We are sorry but your request could not be accepted. We value your activity and would like to assist you in completing the transaction. Please contact us so that we can assist you.” and ofcourse when you contact support and IA text bot answer you… with the obvious answer.
My credit card is not the problem, how can it be if it was not rejected by the credit card company.
Please do not get me wrong. I love Rank Math is a great tool but the renewal process is a pain for the customer and I am writing to you because it is important for you to be informed on this.
This is the answer you CEO told me
Hi Jorge,
Thank you so much for getting in touch.
You can’t modify the subscriptions once they expire, and that’s why there are no options to edit or update subscriptions in your FastSpring account. Please share the last four digits of your card so I can check why the payment isn’t going through.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
