issuse in login site

#830075
  • Resolved Mohsen

    1 year, 9 months ago

    Rank Math free

    hello

    There is a problem in the login section of the Woodmart template.
    I used the Digits plugin to add an SMS login option to the page, but when we try to login via SMS, the SMS is sent but there is no button to confirm the code.
    If we disable the Rank Meth plugin, the problem will be solved.

    for site: salamatar.com

    Please check faster. Because of this, the users of the site are in trouble.

Viewing 15 replies - 1 through 15 (of 24 total)
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  • RankBot

    1 year, 9 months ago

    Hello,

    I apologize for the issue you are facing with the login section of your Woodmart template on salamatar.com. It seems that there is a conflict between the Rank Math plugin and the Digits plugin when trying to log in via SMS.

    To address this issue, I recommend following these steps:

    1. Check for Plugin Conflict:

      • Deactivate all plugins except for Digits and Rank Math.
      • Try to log in via SMS to see if the issue persists. If it works, reactivate each plugin one by one to identify the conflicting plugin.

    2. Update Plugins:

      • Ensure that both the Digits and Rank Math plugins are updated to their latest versions. Outdated plugins can sometimes cause conflicts.

    3. Clear Cache:

      • Clear any caching plugins or server-side caches that might be affecting the login process.

    If after following these steps the issue persists, please reply to this ticket, and our support team will further investigate the matter to assist you effectively.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue promptly.

    Best regards.

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    This Plugin Does Not Work with Your Version of PHP » Rank Math
    Sorry, You Are Not Allowed to Access This Page » Rank Math

    Rakibuzzaman Siam

    1 year, 9 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Mohsen

    1 year, 9 months ago

    Rank Math free

    Hello
    I found the opposite plugin. There is an Elementor .
    If the rankmath is active, the problem is solved by deactivating the Elementor.
    What should I do now?
    But if the Elementor is active and the Rank Meth is deactivated, the problem will be solved, and currently I can’t deactivate the Elementor either. How should I solve this problem?

    Reinelle

    1 year, 9 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Mohsen

    1 year, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Mohsen

    1 year, 9 months ago

    Rank Math free

    I don’t have ftp, but I sent you the login address.

    Great

    1 year, 9 months ago

    Hello,

    We’re unable to save any settings on your website. We’re getting this error when we save any setting, including Rank Math’s.

    Please review this and get back to us

    Thank you for choosing Rank Math

    Mohsen

    1 year, 9 months ago

    Rank Math free

    It is probably due to the change of IP. Because I am from Iran and it may not work properly from the IP of other countries.
    If possible, tell me step by step what I need to do.

    Jaideep Asrani

    1 year, 9 months ago

    Hello,

    If you are using geo-blocking, please temporarily unblock the country Portugal, India, Nigeria, Bangladesh and the Philippines so we can further inspect your website.

    Looking forward to helping you.

    Mohsen

    1 year, 9 months ago

    Rank Math free

    For this I need to disable an important security function. Please specify a time for this so that I can disable this item and do your review within 1 to 2 hours so that I can activate the security section.
    Can you check my site at a specific time so I can disable the security option only at this time?

    Ike

    1 year, 9 months ago

    Hello,

    Alternatively, are you able to create a staging website on your end?

    If you can, please create one, reproduce the error there, and share the login access here, this will allow us to deeply investigate the issue and resolve it permanently without worrying about touching your live website.

    You may also follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    We really look forward to hearing back from you.

    Thank you.

    Mohsen

    1 year, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Mohsen

    1 year, 9 months ago

    Rank Math free

    I have sent the site staging information, please check
    Thanks

    Great

    1 year, 9 months ago

    Hello,

    We apologize for the back and forth but we’re still unable to access your site.

    When we tried logging in to the new site you shared, the login form and button were not working/clicking. We have shared a video in the sensitive data section.

    Please check the issue and let us know when to try again.

    Mohsen

    1 year, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 24 total)
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The ticket ‘issuse in login site’ is closed to new replies.