API Error still occurs

#8064
  • Resolved nyssa1

    5 years, 6 months ago

    Rank Math free

    My old support ticket is closed. This refers to: https://support.rankmath.com/ticket/api-error/

    The error messages continue to show up once a day on both sites despite re-authorizing my Google account and emptying caches. I’ve noticed they happen around 0:00 UTC (or 19:00 Central Time for my site). So I checked my cron jobs, and sure enough, Rank Math runs several at that time, including rank_math/search_console/get_analytics. This error message started with the last update.

    • This topic was modified 5 years, 6 months ago by Todd. Reason: Moved login links to the sensitive data section
Viewing 4 replies - 1 through 4 (of 4 total)
  • Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Todd

    5 years, 6 months ago

    Rank Math free

    Hello,

    It seems like you removed the log from your other post.

    Could you please share that again here so we can check?

    I don’t see any API error on your website and the search console is showing up fine as well. I only hit the “update cache” button in WordPress Dashboard > Rank Math > General Settings > Search Console.

    We look forward to more information.

    nyssa1

    5 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    I am afraid that I cannot reproduce any errors on the search console page. The author website however is reporting frequent time out issues with slow load speed.
    I can suggest that you reach out to your host so that they can help in fixing the server issues.

    Let us know if we can help further. Thank you.

    RankBot

    5 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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