API Error: cURL error 28: Operation timed out after 30001 milliseconds with 0 b - Support

Resolved Michelle
4 years, 1 month ago

Rank Math free

Hello.

I have been struggling to run the SEO Analysis tool for my website, both through WP & your website. Via WP I get the error ‘ API Error: cURL error 28: Operation timed out after 30001 milliseconds with 0 bytes received’ & via your website (https://rankmath.com/tools/seo-analyzer/) I get ‘Oops! That just happened Sorry, an error occurred. Please try again later or contact us.’

I note from your support page that I can change the plugin, specifically line 380, from 30 to 60. As I am not a ‘techie’ person & before making any changes, are you able to confirm I am in the right place to make these changes as per the image below.

As for why things don’t work via your website, maybe you can look into this.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

Alberto
4 years, 1 month ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

Yes, the 30 you have to change to 60 is the one you see in the lie 380 in your screenshot.

Could you share your website (in the Sensitive Data section) so we can check by you are getting that issue in the web version of the analyzer?

Looking forward to helping you. Thank you.

Michael Davis
4 years, 1 month ago

Rank Math pro

Hello,

Did you change the line 380 as advised? If not please do.

If you did change the code and the issue still persists, you can update to our beta update to fix this.

Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates

$beta update$

If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients

Please clear the caches, server, and WordPress after updating.

If the issue is still not resolved, please let us know.

We are here to assist. Thank you.

Michelle
4 years, 1 month ago

Rank Math free

Line 380 changed from 30 to 60 & running OK now. Thank you.

Alberto
4 years, 1 month ago

Rank Math business

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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