Hello,
We apologize for the inconvenience you are facing. When purchasing Rank Math PRO, the applicable taxes, including GST, are automatically applied during the checkout process based on location and product type. The taxes are collected, filed, and remitted by FastSpring, our global full-service SaaS payments platform.
If you are considered exempt from paying taxes, you can claim a refund after completing your purchase. This can be done by contacting FastSpring’s consumer support through this form.
Additionally, you can add your VAT identification number during the checkout process to ensure that the correct taxes are applied. If you encounter any issues with this process, please disable any Proxy or VPN service on your computer and ensure that the correct region and country are selected during checkout.
If you have any further questions or need assistance with obtaining a GST refund, please feel free to reach out to our support team.
Thank you for bringing this to our attention.
Sources:
Why Does Rank Math Charge VAT/GST? » Rank Math
How to Get a VAT/GST Refund from Rank Math » Rank Math
How to Download or Update My Invoice » Rank Math
Hi,
GST rate on SAAS products in India is 18%. Aren’t you supposed to charge GST from your Indian customers and take the payments in INR. I just want to be sure on the tax front as I am from India and am GST registered.
Thanks,
Vikram
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have partnered with FastSpring and they take care of payments for us.
In addition to that, we do not have any control over that as that is charged by your government.
You can read more about the same here:
https://rankmath.com/kb/why-does-rank-math-charge-vat-and-gst/
If you have a valid tax ID (VAT, GST, etc.), then please get in touch with FastSpring (our payment processor) to get a refund on your taxes:
https://fastspring.com/question-a-charge/#vat-tax-questions ( Request Tax or VAT Refund )
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Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
