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Hello,
On my WooCommerce shop (see in sensitive data), I have multiple categories that i can’t access – they simply redirect to another URL. In short, my shop is an affiliate website, that shows products, and each time someone clicks on a product, they don’t enter the product page, but are instead redirected to the merchant that actually sells the product (this is intentional). However, the problem is that some of my product categories are not accessible, and datafeedr (the plugin developer which I use for importing product feeds, and creating products on my website) says that i need to “I would make sure your Permalinks for your WooCommerce URLs are properly configured to have unique prefix paths (ie. /product/product-slug and /category/cat-slug )”.
As you can see on my website, I have removed the category base url, which is an option you provide. I am worried that something about my URL setup is causing this problem. I also noted that sometimes i cannot create a product category with the URL i want to use, because wordpress says it already exists, even though it does not. Eg. I had this product category: https://plantpare.dk/jord/plantesaek/oekologisk/
And then i wanted to create this product category in a whole other parent category: https://plantpare.dk/haveplanter/traeer/juletrae/okologisk/
I wanted to call that url /oekologisk/ and not /okologisk/, but i was not able to do that, because the system said it already existed. But the https://plantpare.dk/haveplanter/traeer/juletrae/oekologisk/ does not exist…. So my thought was that it is maybe because the system thinks it exist due to the existence of https://plantpare.dk/jord/plantesaek/oekologisk/ in a whole other parent category?
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Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Multiple WooCommerce Product Categories not accessible’ is closed to new replies.