Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have checked it and I think it is due to a ‘/’ was added as a page in the sitemap (when it shouldn’t be there).
Since that issue could be due to several things, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
H Alberto,
Thanks, I send you my WP logins in the designated Sensitive Data section.
// Yonatan
Hello,
Just to keep you updated, we checked it and we were able to narrow the issue but we had to send it to the devs so they can take a deeper look.
We will update you with more information once they are able to find the cause of the issue.
Looking forward to help you.
Hello,
I couldn’t login to your site with the access details you added in the Sensitive Data Section. Can you please check and add the correct details?
Also, can you add your site’s FTP details in the Sensitive Data Section so we can debug the issue by editing the plugin files?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Dear Patrik,
I apologize for the late reply. Now I send it. Please see the Sensitive Data. Thanks.
Regards,
Yonatan
Hello,
Sorry for not following up quickly and any inconvenience that might have been caused due to that. I still couldn’t login to your site using the FTP access you added in the Sensitive Data Section. I am getting 530 Login authentication failed error.
Can you please check the access details again? Also, please confirm there are no restrictions set. We would be needing write access to your site’s wp-config.php, debug.log, and wp-content/plugins/seo-by-rank-math folder.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I have talked to my supplier. Can you please test with without writing ftp in front.
// Yonatan
Hello,
Sorry for the late follow up.
Unfortunately without write access it would be hard to test the cause of the issue.
Looking forward to helping you. Thank you.
Hi,
Can you please try now. You have a full write access.
Hello,
I still couldn’t login to your FTP using the details you added in the Sensitive Data Section. I don’t think the issue is in the host, to me it looks like the username & password is wrong. I tried using all the variations by using pwd without // at the end, adding ftp and without it but still no luck. Please check the screencast I added in the Sensitive Data Section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Please try now. I have change the password.
Thanks.
