Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you share with us in the Sensitive Data section some screenshots of the 5xx errors you are getting so we can try to determine its source? Also, if you can add a link to your website in the Sensitive Data section, it could be helpful.
Looking forward to helping you. Thank you.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It looks like Google is indexing core WordPress files within the /wp-includes/ directory which is not recommended. I can suggest that you block this folder from search engine bots by adding the following directive on your robots.txt file:
Disallow: /wp-includes/
Give this a couple of days for Google spiders to crawl your site and the errors will then go away.
Looking forward to helping you. Thank you.
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thank you very much man big help
when i update rank math does it mess with my previous settings ? not sure when my robot . txt file got changed up? any help here? is it possible someone hacked it or what do you think?
Hello,
Rank Math uses a virtual robots file so if you had a different robots.txt before installing Rank Math, that is the reason why it changed after installing it.
Hope it helps but if you have any question just let us know.
its not that i installed it.. its that i updated rank math plug in to latest version. also i updated the wordpress package to newest version?
Hello,
It should be everything fine but if you will feel safer, we can check your website robots.txt are fine. To do that, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
hey thanks for the offer, i dont really feal comfortable with that but its ok, i thik ive solved the issue just was curious why maybe my robot.txt file changed. is it possible that updating wordpress cause this to happen? is another possibilty that some one hacked the file and edited, like maybe a competitor to sabotage my seo ranking?
looks like im getting more errors from google
im adding he screen shot to sensative data
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
so can i get an update here? does this look right?
Hello,
The 5xx errors you are getting seem like a problem with the WordPress installation or some plugin but it doesn’t seem related to Rank Math so with just this data we can’t determine more about it.
About your robots.txt, make sure you have added some user agent to the robots.txt file, for example, the usual one:
User-Agent: *
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
