Property is not receiving hits – problem is not solved

#479957
  • Resolved Thanos VP

    3 years, 5 months ago

    Rank Math free

    The Asrani method is working (see previous ticket here) – but the specific issue keeps on coming every so often. Maybe it’s a Rank math bug that you should take cate of. The website stops receiving data suddenly even though the light is green on the analytics tab.

    It has happened to many websites that I take care of – so if it keeps happening, I’ll have to change the SEO plugin. The clients want to see something stable and not to be confused with other stuff.

    I like Rank Math, but you must take care of this bug issue asap. It’s been already 8 months since I reported it and nothing has changed.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Nigel

    3 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math for help with your analytics stats not updating.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thanos VP

    3 years, 5 months ago

    Rank Math free

    It’s not a settings issue, I think, since I have faced the same issue in several sites that I managed. And the settings are based on your videos mostly.

    For some reason some websites stop receiving hits and others not.

    Only Google Analytics can tell you when that happened – and I can’t be logged in GA all the time in several websites.

    Jeremy

    3 years, 5 months ago

    Hello,

    The analytics seems to be working fine on our end.

    You may refer to this guide for further troubleshooting of this issue: https://rankmath.com/kb/delete-old-analytics-data/

    If that doesn’t help, you may need to share your WP login with us so we can resolve the issue and share the steps so you could apply it to your other website as well.

    Looking forward to helping you with this one.

    Thanos VP

    3 years, 5 months ago

    Rank Math free

    Of course they are working – as I followed the aforementioned method. But I need something stable and not to have to check out once in a while every one of my sites in case they have stopped working. That’s the big issue if you run many websites.

    Jaideep Asrani

    3 years, 5 months ago

    Hello,

    We have fixed the reconnection issue in the latest version of our plugin. Please make sure that you are using the latest version: https://rankmath.com/changelog/

    If the issue occurs again, please let us know before following the guide or any other method to manually fetch the data and we will assign a dev to check and fix the issue permanently on your site.

    Looking forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Property is not receiving hits – problem is not solved’ is closed to new replies.