-
Hi there,
Products on a store I’m working on has products with more than 1 category. The Category I am selecting however (using the ‘Make Primary’ radio button) is not changing the Category shown within the Permalink.
Could you please advise on how to resolve this?
Thank you
-
Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Can you please try clearing your website cache and check again?
We might need to take a closer look at the settings and advice accordingly. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I logged into your website’s admin area and was able to replicate the issue when the primary category is changed twice.
Upon checking, I found that you’re using an old version of Rank Math along with the old versions of many plugins:
Please update Rank Math to the latest version and see if that fixes the issue.
Let us know how that goes.
Hello,
I can check that you are using Premmerce Permalink Manager for WooCommerce to manage the WooCommerce permalinks and that’s why our primary category is not working. If you want to use the primary category, please select the Use WooCommerce settings for products in the Premmerce settings:
Hope this helps. Let us know if you need any other assistance.
The ticket ‘Selection of a Products Primary Category’ is closed to new replies.