Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Could you please get in touch with your web host and check if something is blocking the WordPress API REST? Please also ask them to check the Firewall Settings and whitelist the updateMetarule.
Here’s a link for more information about this issue:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps.
Thank you.
Hello now it should be fine, could you check it on my web ?
Hello,
I tried logging in to your site, however, it seems that the password for the username martin.lindak is incorrect.
Could you please check and let us know the correct credentials so that we can check if the focus keywords are saving correctly on your site or not?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve tried logging into your site, but it seems that we’re getting blocked by your security firewall/restrictions from your web host.
If you are using geo-blocking, please temporarily unblock the country Portugal, India, and the Philippines so we can check the page as well.
Looking forward to helping you.
Thank you.
Hello i temporarily stop my firewall, after work please activate it again. Many thanks
Hello,
We’ve tried to log in again, but we’re still getting blocked by your web host. Please refer to the screenshot attached in the sensitive data section.
Please get in touch with your web host to whitelist the countries mentioned earlier to investigate this issue further.
Looking forward to helping you.
Thank you.
Hello,
I was able to access your admin dashboard. Thank you.
I tried to replicate the issue and I was able to encounter a 500 error which is the same issue as the other ticket you shared.
I would like to conduct a plugin/theme conflict troubleshooting by following this guide but the plugin “Health Check & Troubleshooting” doesn’t seem to be working on your website. I can’t enable or disable the plugins selectively.
Please try to follow the guide I shared and see if you can narrow down the cause of the issue.
Looking forward to helping you on this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
