When pasting a link to content on Twitter only the raw URL is visible no image - Support

Resolved Anonymous
2 years, 11 months ago

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Unlike with FB or LinkedIn where the image and title display correctly.

Viewing 9 replies - 1 through 9 (of 9 total)

Jeremy
2 years, 11 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Can you please share the affected URL with us so we can further check it on our end?

Looking forward to helping you on this one.

Anonymous
2 years, 11 months ago

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Jeremy, thanks well happens to ALL content types really an example of a post:

https://tyndall.ac.uk/news/prof-lorraine-whitmarsh/

Jaideep Asrani
2 years, 11 months ago

Hello,

I checked your site with the Twitter Card Validator and it is returning an error:

It seems like Twitter is not able to access your site and that’s why it is not generating the preview. Please get in touch with your host and ask them to check if there is a firewall that is blocking Twitter.

Let us know how that goes. Looking forward to your update.

Thanks.

Anonymous
2 years, 11 months ago

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Dear Jaideep, thanks for this I will try that and let you know.

Jaideep Asrani
2 years, 11 months ago

Hello,

Sure, we will keep this ticket open in case you need any other assistance with this or something else.

Looking forward to hearing from you.

Thanks.

Anonymous
2 years, 11 months ago

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Hi there is nothing to do with the server, in fact, they mention that might have to do with WordPress Admin > Rank Math > Titles & Meta > Post Formats page, the Format Archives Robots Meta was set to No Index.

However, after changing that to index and emptying the cache of the server the issue persists.

Miguel
2 years, 11 months ago

Hello,

After testing the page again with the Card Validator here: https://cards-dev.twitter.com/validator

We can see that is displaying the data correctly and able to get fetched:

Hope this helps solve your issues.

Don’t hesitate to get in touch if you have any other questions.

Anonymous
2 years, 11 months ago

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Miguel, thanks for that and the validation tool. I can see no image is being shared which is precisely the issue my client is raising.

I guess this is to do with the WebP images? it is very inconvenient.

Thanks
Prabhat
2 years, 11 months ago

Rank Math agency
Hello,

I tried to investigate the issue but Twitter is again unable to fetch the page. The timed-out error is shown.

Please get in touch with your web host and ensure that the following (or higher) PHP values are set:
```
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
```
Also, upon checking the page’s source, I found that the same image is used for Twitter and Facebook and it is of the type JPG. Also, the dimensions of the image are 1024px X 576px.

The recommended dimensions for social images are 1200px X 630px. Please set the image of the recommended dimensions and of the format JPEG or PNG or GIF.

Once done, clear your website, browser, and server’s cache (if any) and see if that fixes the issue.

Let us know how that goes.

Thank you.
RankBot
2 years, 10 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘When pasting a link to content on Twitter only the raw URL is visible no image’ is closed to new replies.