Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I am consulting our dev team about this issue and I will be in touch in a short while.
Looking forward to helping you. Thank you.
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Hi,
We appreciate your patience.
Can you please share your focus keyword in the sensitive data section so we can take a closer look?
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have just tested this by adding the text on the sensitive data section on a new post and the turkish characters are detected by the content analysis as shown below:
Are you using gutenberg or the classic editor?
Looking forward to helping you. Thank you.
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I’m using classic editor: https://wordpress.org/plugins/classic-editor/
But I tried it with the Gutenberg editor. Again he gave an error.
He gives an error when he writes Turkish characters.
varlΔ±ΔΔ±nΔ±: error
varligini: no problem.
Hi there,
Thanks for the follow up.
The problem could have something to do with your database character encoding since this seems to work on my end.
Are you in a position to test this from a different site preferably a local version of the site?
Let us know how this goes. Thank you.
Can I test it on localhost?
Hi there,
Yeah please do and let us know how it goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I tried with localhost. the result has not changed.
added to sensitive data.
focus keyword URL not found, content not found, SEO title not found. but there is.
Hello,
This is certainly very odd.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
