Problems with DIVI - Support

Resolved Laitech
3 years ago

Rank Math free

Rank Math prevents saving / updating products with the DIVI template.
The update / save of the woocommerce product created with the DIVI page builder works in alternating phases: update successful, update unsuccessful, this indefinitely. In some cases it has replicated the product content to me with the active page builder.

I encountered the problem disabling all plug-ins and keeping only Rank Math running.

kind regards

Sandro Orlandi

Viewing 8 replies - 1 through 8 (of 8 total)

Reinelle
3 years ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

If the changes are not saving while using Rank Math, please check if you have any firewall as there are chances that it will prevent saving the data.

Here’s a link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/

I hope that helps.

Thank you.

Ali Saber
3 years ago

Rank Math free

I have the same issue with rank math and divi . i use the lastest version of the both divi and rank math. but when i try to update it will not save the product.
when i disable rank math the problem will no longer exist.
i see this issue many time in other tickets , please fix this problem and update for rank math:( .
my host details:
2gb space
2gb ram
3.6 ghz cpu

Ali Saber
3 years ago

Rank Math free

when i try to undrestand errors i find these :
jquery.min.js?ver=3.6.0:2 POST https://mysite.com/wp-admin/admin-ajax.php 500

Reinelle
3 years ago

Hello,

@Ali We have replied to your other ticket. If you have further questions about this issue, please continue there to avoid duplication.

Looking forward to helping you.

Thank you.

Laitech
3 years ago

Rank Math free

Hi,
in my system there are no firewalls and I do not understand how the insertion of the meta description, keyword, other (these data are present) can create problems for saving data, and even replicate data in the modified page before attempting to save the data .

Thank you for your availability, but for the moment I will continue to use YOAST.

Best regards

Sandro Orlandi

Reinelle
3 years ago

Hello,

We understand and respect your decision.

However, if you have changed your mind and wanted us to investigate this issue further on your site, we will gladly assist you.

To continue, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Ali Saber
2 years, 12 months ago

Rank Math free

ok i will test the other template for sure. if it didnt fix i willback to you.
thank you for your help

Princess
2 years, 12 months ago

Hello,

Let us know how it goes.

Meanwhile, if you have any other questions, please feel free to ask.

We are here to help you.

RankBot
2 years, 11 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Problems with DIVI’ is closed to new replies.