admin-ajax.php 500

#320549
  • Resolved Ali Saber
    Rank Math free

    hello
    when i am trying to update a product i will face with error . i disable all plugins and i find out that this problem is because of rank math.
    i use divi them and this is the error :
    jquery.min.js?ver=3.6.0:2 POST https://mysite.com/wp-admin/admin-ajax.php 500

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    These sorts of errors are usually triggered by an improper template on those pages so you can test saving the data with a different template and see if that helps solve the issue.

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.​​​​​

    Ali Saber
    Rank Math free

    template ?
    you mean i change the divi ?
    sorry but i cant change the divi 🙁
    any other solution for this error ?

    Ali Saber
    Rank Math free

    template ?
    you mean i change the divi ?
    sorry but i cant change the divi 🙁
    any other solution for this error ?

    Hello,

    My colleague meant that changing only the template you are using to build your pages.

    Here’s a link for more information:
    https://www.elegantthemes.com/blog/divi-resources/10-steps-to-using-a-new-divi-layout-pack-for-your-next-project

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘admin-ajax.php 500’ is closed to new replies.