Subscription not showing as active

#300289
  • Resolved Contact ThePetsPeople

    3 years, 2 months ago

    Rank Math pro

    Hi,

    I renewed the PRO subscription after it expired on 11/12/21. However, I see RankMath PRO plugin on my site and on the my account/dashboard/subscription on your site says I don’t have an active subscription. Do you know how can I fix this?

    Thanks!

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 2 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    I can see in your profile that you are currently subscribed to your PRO plan.

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    Then, head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account again.
    disconnect account
    connect account

    This should fix the issue you are experiencing.

    If the issue persists, please do let us know and we will further help you.

    Looking forward to helping you with this one.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Subscription not showing as active’ is closed to new replies.