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We’re running into a very strange issue with RankMath on one of our sites. It loads on some posts but not on others, and no matter how hard I try to figure out the difference, I’m lost. We’ve tried different browsers, different user accounts, enabling and disabling panels, etc, but the problem seems to exclusively target certain posts only, and originated after a recent RankMath update. The only difference I can find at the moment between the posts is the length of content. The longer, more developed posts are not loading RankMath, and also happen to have more RankMath data associated with them as well.
The only error I managed to pull up so far that differentiates the working scenario from the non-working scenario is the following Javascript error in the browser console:
post.php?post=2282&action=edit:1769 Uncaught ReferenceError: commentsBox is not defined at HTMLDocument.<anonymous> (post.php?post=2282&action=edit:1769) at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2) at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2) at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2) (anonymous) @ post.php?post=2282&action=edit:1769 i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2 fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2 ready @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2 J @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-position&ver=5.3.2:2We are running the latest version of RankMath with the stock block editor (no Gutenberg plugin). Thanks for looking into this, and let me know if I can provide any more helpful information.
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Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘RankMath loads on some pages but not others.’ is closed to new replies.