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Redirects not working

#18965

Resolved Claire Percival
5 years, 1 month ago

Rank Math pro
in the last day or so, when I checked the 301s I had created – they no longer work. (They don’t seem to be effected on my other site, which has nearly the same plugins ect. they fully work)
they are all exact redirects, and were working previously.

eg: https://thenosebag.com/lincoln-pig-oil–sulphur-2460-p.asp should redirect to https://thenosebag.shop/lincoln-pig-oil-sulphur/ but does not. it gets a blank page and the only change to the url is that it changes .com to shop

Rank Math 1.0.34.2, woocommerce 3.7.1
I tried rolling back rank math to 1.0.34.1 (and have not re-upgraded) but this didnt resolve the issue

TIA
- This topic was modified 5 years, 1 month ago by Claire Percival. Reason: update password

Viewing 3 replies - 1 through 3 (of 3 total)

Michael Davis
5 years, 1 month ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

The password that your shared does not seem to work. Could you please share a new one so that we can check the issue for you?

Looking forward to helping you. Thank you.

Claire Percival
5 years, 1 month ago

Rank Math pro

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Michael Davis
5 years, 1 month ago

Rank Math pro

Hello,

Thank you for getting back to us and sorry for the delay.

It is only possible to redirect URLs that exist on the main domain. I have checked and
the rest of the redirections from the main domain work as expected.

Looking forward to helping you. Thank you.

RankBot
5 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Redirects not working’ is closed to new replies.