Hello,
Thanks for getting in touch with us and sorry for any inconvenience caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Are you able to direct me as to where I can look for the issue?
Hi there,
Thanks for the follow up.
I would suggest you begin by checking the robots meta assigned to your pages and check whether any of the affected pages has been erroneously set to no index.
You can also check whether the right sitemap has been submitted to your Google search console. The Rank Math sitemap will be located on domain.com/sitemap_index.xml
I hope this info helps. Thank you.
Hi, the pages have index checked not the no index and the robots meta is correct. The correct sitemap is submitted.
8 urls were found, 3 are indexed and submitted and 5 were excluded and those 5 are the wrong urls
Thank you
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for getting back to us.
Could you please delete the plugin via FTP and then install it afresh to clear any cached local sitemap data?
Let us know how this goes. Thank you.
Hi, I did that, the sitemap is still bringing in the wrong url. Can you please assist
Hi there,
Thanks for the patience.
We would like to investigate this further but the access token has already expired.
Please generate a new token so that we can check this issue for you.
Thank you.
Hi Michael, please try again. It is active again
Hi there,
Thanks for the access.
This is very odd, I have just submitted this to our developers for closer investigations and we will be getting back to you in a short while.
We appreciate your patience. Thank you.
Thank you. How long do you think it will take?
Hello,
Sorry for not following up quickly and any inconvenience that might have been caused due to that.
Can you please generate a new login link and add it in the Sensitive Data Section. I’ll get this checked today.
Looking forward to helping you. Thank you.
Hi, the sensitive section has been updated with the login. Please let me know. Thank you
Hello,
Looks like server cache are enabled on your site. Even after deactivating the Rank Math plugin, I am seeing the meta tags on the frontend.
Please contact your server team and ask them to disable the server cache.
Looking forward to helping you. Thank you.
Hi pratik, it has been off. and hosting has confirmed it has been off.
Can you continue to investiage why the sitemap is wrong. Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
