Changes Don’t Save. I Can’t Add Keywords

#119400
  • Resolved Kei

    4 years ago

    Rank Math free

    Hello,

    I can’t seem to change anything on the page sidebar including title, keywords, meta description, etc. When I click “update” and go back to the page, all the information is gone.

    What I tried
    – Disabling all plugins except Rank Math
    – Resetting Rank Math
    – Clearing the caching plugins and my host’s cache
    – Disabling Cloudflare on my site
    – Tried different keywords
    – Tried different pages

    Let me know if you need any more info.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Reinelle

    4 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    It seems to be working fine on our end:
    https://i.rankmath.com/bgcVYX

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), please also include the website in the designated Sensitive Data section for us to investigate further.

    Thank you, and looking forward to your update.

    Kei

    4 years ago

    Rank Math free

    Hi, thanks for your reply.

    I have 3 sites using WordPress and Rank Math plugin, but the other two are fine. I can change title, meta description, etc.

    However, on the site contact360.ca that we are developing right now, I am unable to add keywords on pages. You can try logging in and testing it. When I saved the keywords on the site “page”, it could NOT saved and the page was not responding.

    Uzair

    4 years ago

    Hello,

    It looks like something is blocking access to the file that Rank Math uses to update the meta like the focus keyword, title, and meta description:

    If you have a firewall in place blocking access to that file. Digging in further, that is done by GoDaddy’s Firewall:

    Please ask your web host to disable the firewall on that URL or ask them to at least whitelisting your own IP.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Kei

    4 years ago

    Rank Math free

    I contacted the hosting service (GoDaddy) and we solved it in a way you instructed me. THanks

Viewing 4 replies - 1 through 4 (of 4 total)

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