SEO Analysis – Internal Server Error

#10020
  • Resolved Dominic Ko

    5 years, 5 months ago

    Rank Math free
    Content AI Starter

    Hi

    My website is ‘http://’ without SSL, I install and setup Rank Math. SEO Analysis is working properly.

    In the meantime, I update my website to SSL, ‘https://’. Every things works fine except SEO Analysis with Internal Server Error.

    “The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.”

    Do I need to reinstall Math Rank and re-setup Google Search Console again?

    or Is there any suggestion?

    Thank you for your support.

    Dko

    • This topic was modified 5 years, 5 months ago by Dominic Ko.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hello,

    Thank you for contacting us today and sorry for any inconvenience caused.
    Can you confirm that you are running the latest version of the plugin(v1.0.28.1)?

    If so, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Dominic Ko

    5 years, 5 months ago

    Rank Math free
    Content AI Starter

    Hi Michael Davis,

    In the meantime, I contact ISP. I am working with Rank Math-SEO Analysis. I try to uninstall SSL certificate and proceed to work with the analysis.

    The website SSL certificate with temporary uninstall until the analysis almost finish and re-test.

    Once I have the same issue, I will post the WP error log to you.

    Thank you for your assistance.

    Dko

    Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hi Dominik,

    Awesome! We will be looking forward to your response.

    Thank you.

    Dominic Ko

    5 years, 5 months ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Dominic Ko

    5 years, 5 months ago

    Rank Math free
    Content AI Starter

    Hi Michael Davis,

    Rank Math Version: Version 1.0.29
    SSL Installation: NO

    I am working on the SEO Analysis on ALT image. I restart ‘Site Analysis’. Got the below error. Currently, SSL is not installation. But the errors are the same as before.

    I create a temp url login to my site.

    Would you please help me to resolve the error?

    Thank you.

    Dko

    =======================
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.
    =======================

    Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hi Dominic,

    Thanks for the follow up.

    I have logged in to your site and deleted the “rankmath_seo_analysis_results” entry from your options table and the SEO analysis is now working as expected.

    I hope this info helps. Thank you.

    Dominic Ko

    5 years, 5 months ago

    Rank Math free
    Content AI Starter

    Hi Michael,

    Yes, OK.

    Many thanks.

    Dko

    Dominic Ko

    5 years, 5 months ago

    Rank Math free
    Content AI Starter

    Hi Michael,

    Where is the “rankmath_seo_analysis_results” entry from your options table?

    Can you explain more?

    Thank you

    Dko

    Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hi Dominic,

    Thanks for the follow up.

    I had to install the WP phpMyAdmin plugin on your site which then gave me access to your database. You can find this entry on the options table of your database as shown below:
    IMG

    I hope this info helps. Thank you.

    RankBot

    5 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘SEO Analysis – Internal Server Error’ is closed to new replies.