Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. To request a cancellation and refund, please reply to your ticket with your request, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we appreciate your understanding.
If you have any additional details or questions, feel free to include them in your reply!
Hello,
We can see you purchased a Rank Math Content AI subscription, which is different from the Rank Math PRO subscription.
With the Content AI subscription, we offer a 15-day Rank Math PRO trial, which you can install and set up by following this guide: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Regarding the Content AI, we can see your website is not connected with the Rank Math account. Please note that to use the Content AI on your website, you’ll have to connect your Rank Math account by following this guide: https://rankmath.com/kb/how-to-connect-or-disconnect-content-ai/#connect-a-site
Let us know how it goes. Looking forward to helping you.
Thank you.
Prosím o zrušenie predplatného na Content AI a vratenie penazí, nebudem to teraz využívať v budúnosti sa vrátim k PRO verzii. Ďakujem za pochopenie. Pekný deň
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
