Your website has a critical error after installing this plugin

#446384
  • Resolved Vikram Pandit
    Rank Math free

    When I install this plugin activate it after this my websites showing that your website has a critical error and my wordpress admin panel is not opening

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thanks for contacting us and sorry for the inconvenience caused.

    You must have received an email from WordPress with the details about the error. Please share it with us here so we can check and assist you further.

    Looking forward to helping you.

    No any email received . After uninstalling pkugin website is working fine.

    Anas
    Rank Math business

    Hello,

    Please share the error log with us.

    Having an error log will help us determine what is causing the critical error on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We really look forward to helping you.

    I already told you that when I install rank math SEO plugin and activate it at the same time wordpress admin panel is closed and it is showing a critical error on your website after that I have to disable plugin from my file manager then again my website will be working fine so that means the problem is with your SEO plugin.

    Hello,

    Apologies for the inconvenience.

    We understand that this kind of problem can be frustrating, and we are here to help you with this issue.

    You can follow the URL that my colleague shared with you above and provide us the error log so we can determine the root cause of this issue.

    Please be advised that critical errors can occur due to several issues. In this situation, the error log helps us to identify what exactly caused it and provide the fix needed.

    Your web host can also help you locate the error log of your site from your server.

    We appreciate your kind patience on this matter.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Your website has a critical error after installing this plugin’ is closed to new replies.