Your instructions did not work

#335012
  • Resolved Christopher

    3 years, 9 months ago

    Rank Math free

    Google Analytics was working great for a long time. I updated your plugin and google analytics stopped working. I followed your instructions to fix issue and it still doesn’t work. I’m mad!

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 9 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please try to reconnect the Analytics account, to regenerate a new auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Analytics settings:
    reconnect

    Do ensure all permissions are allowed: https://rankmath.com/kb/connect-your-google-account/

    After that, please follow this guide again: https://rankmath.com/kb/delete-old-analytics-data/

    Let us know how that goes. Looking forward to helping you on this one.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Your instructions did not work’ is closed to new replies.