Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Alberto
Thanks for your quick reply.
I’m all ready to set up a temporary login. What email should I use for the temporary account? I assume you’ll need the role to be Administrator and that 1 week is long enough initially for the account?
Cheers
Graeme
Hello,
Yes, 1 week is fine. And yes, we will need the administrator role to check everything is fine there.
You can use s******@r***********
as the login email.
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for follow up.
I was able to access your site. I cleared your site cache, removed transients and flushed SEO analysis data in Rank math > Status & Tools > Database Tools then performed the analysis again which seems to have resolved the issue. Please check and let us know.
Looking forward to helping you. Thank you.
Hi Michael
Thanks v. much for doing that and for responding so quickly.
So I know for next time, how did you clear the site cache?
Many thanks
Graeme
Hello,
I have recorded a screencast showing you where to click to do it, I attached it in your Sensitive Data section.
Looking forward to help you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.