Hello,
We apologize for the issue you are facing regarding the incorrect billing for the Content AI Starter plan and the difficulties in accessing your active subscription and invoice.
To resolve this matter, we recommend replying to your ticket with the additional information you mentioned under "Sensitive Data." A human agent from the Rank Math Support team will then be able to assist you further and clarify your subscription status as well as provide the necessary invoice.
Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve it.
Dear Rank Math Team,
I got Rank Math Pro, the cheapest package, for $7 a month. I’ve been debited twice: once on April 11th for $82.11, okay, and once on April 26th for another $71.26 for “Content AI Starter.”
I don’t need Content AI Starter and was never informed or asked whether I wanted to add it for a fee, i really dont need it.
I’m requesting a chargeback and cancellation. Unfortunately, I can’t see any active subscriptions, haven’t received an invoice, and can’t download them anywhere in my account, it seems to have no active subscription.
My PayPal account, which was debited, is i***@j**************. Please help me resolve this problem.
My Company Name is “Jesana Media Design – Nadine Jehle”
Thanks so much!
Hello,
Thank you for contacting us and bringing your concern to our attention.
We’ve already shared this issue with our concerned team. As soon as we get some updates, we’ll make sure to let you know here.
We really appreciate your kind patience regarding this matter.
Thank you.
Hello,
Thank you for reaching out, and sorry for the delays.
Your subscription was purchased using the mentioned Paypal account but it was done under your other Rank Math account with the email address [see Sensitive Data section].
It seems the Content AI has already been refunded.
Please login to the account we mentioned so you can view the invoice in your account page.
If you want us to merge your account to avoid confusion, let us know which email address you wish to keep and we’ll merge them for you.
Looking forward to helping you.
Hey Jeremy,
you can close – if you want – the second account “info@” there are also no connectet websites anymore.
The only problem I still have is that I’ve now connected both websites (neptun.one and lebenstraum-auswandern) under the correct account, but the second website doesn’t show that it’s also using the Pro plugin. The first website has a “Pro” flag in the overview.
Even in WordPress itself, I have the option to add Lebenstraum-auswandern to the Pro plan, although the website should already have the Pro plugin.
Both websites are listed in the correct account in the overview under “Websites,” if you could take a look. I also reinstalled the plugin and reconnected/logged in…
Thanks so much!
Hello,
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Thanks.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
