Hello,
We apologize for the issue you are facing with the pricing during your subscription update. It seems there might be a misunderstanding regarding the promotional pricing. The first-year price for the PRO plan is indeed $4.92 per month, but this is typically applicable to new customers only. Since you mentioned that you already have an account, it’s possible that the discount is not being applied to your existing account.
To resolve this, we recommend replying to your ticket, and a human agent from the Rank Math Support team will assist you further with your subscription and any applicable discounts.
Thank you for bringing this concern to our attention!
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
Hello,
Thank you for contacting Rank Math support.
Can you please clarify where you saw the monthly price of $4.99? The Rank Math PRO plan is priced at $6.99 per month for new customers and $7.99 for renewals.
We are looking forward to hearing back from you.
Can you see the pictures I tried to post?
Hello,
Please share a screenshot of the checkout page with the final price so we can check and assist you further.
Looking forward to helping you.
Hello,
We just checked the price by logging in directly from your account and we can see that the correct value gets applied.
Can you please try using a different browser or the incognito tab of your current browser to make the purchase and access the offer page directly from here? https://rankmath.com/offer/
Thank you.
Hello,
It seems like you were able to purchase the plugin at the discounted price as we can see the invoice from 3 days ago contains the $59 for this year on the PRO subscription.
Don’t hesitate to get in touch if you have any other questions.
Hi, I forgot to reply. Yes, I managed to buy the plugin at the discounted price. I discovered what the problem was. If I clicked on the CTA “upgrade to PRO” button in my personal area, the price was not discounted (although I saw the price listed at $4.92), but if I went to the website and clicked on the CTA at the top and then on the $4.92 “buy” button, it worked.
We can mark the ticket as solved
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
