Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This is likely related to persistent caching on your end. Could you please flush your site cache and check if this will fix the problem?
Looking forward to helping you. Thank you.
For more than 4 months?
I had this issue before switching to yoast and it got fixed that is after 2 months of using rankmath
Now i switched again and the issue is back
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I have done that please check
Hello,
Thank you for contacting Rank Math today.
I have shared a link to the currently visible favicon on the sensitive data section, is this the right favicon or it is the older one?
Looking forward to helping you. Thank you.
Hi
That’s the new favicon… However see what’s shown in result page http://imgur.com/gallery/J0fFzV2
Hi Kingsley,
Thanks for getting back to me.
Allow me to consult our dev team about this and I will get back to you in a short while.
We appreciate your continued patience.
Hi Kingsley,
I am sorry but that is not added by Rank Math. I could not find any instance on your AMP page source of that favicon. It is possible that Google is using that from its cache. This is an automatic process and can only be updated when Google decides to update it.
Unfortunately, there is nothing to be done and you cannot force Google to pick a favicon. You just have to wait for it to see the new favicon and then update their SERPs with the new favicon.
But they do when i use YOAST?
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
