Wrong description

#96285
Viewing 12 replies - 1 through 12 (of 12 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am sorry for the late reply. I have checked your site but it seems you have almost a white page as your homepage, could you check it?

    I also checked the source code but it seems to have already a description set with Rank Math.

    I attached a screencast in the Sensitive Data section.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Alberto.

    Thank you for your reply. The white page issue should be resolved now.

    So if the source code show a correct description is there only a visual error then?

    Sajid Khan
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    ​Hello
    ​
    ​1. I am assuming that you have already changed the SEO Meta Title and Meta Description with the help of Rank Math:
    Add a Meta Description in Classic Editor:

    Add title and description in Gutenberg:


    ​
    ​2. Then, ensure that this is the setting in the Schema tab if Rich Snippets are enabled on your website:
    ​
    ​
    ​To reiterate, the Schema title must show %seo_title% and the description should show %seo_description% – this will ensure your SEO title and SEO Description that you set up via Rank Math can also be used for your schema details:
    ​
    ​3. The next step is to check if your title/description is properly set up in the page source:
    https://i.rankmath.com/HwXR1o

    You can use this tool for the same as well: https://www.heymeta.com/

    4. If it matches your settings, then you must check if Google has seen the changes already or not.
    ​
    For that, please check when the Google cache was updated for that page:
    a.

    b.

    If the cache date is from before adding the new meta description, then you just have to wait for Google to re-crawl and re-index the page with the new info. If the date is after you made the changes,
    ​
    ​Do note that if everything’s fine and Google still decides to show a different meta title/description for your search keyword, there is nothing you can do as Google sometimes ignores the custom meta info altogether and show something from the page’s content that matches the search intent better.

    The best you can do is optimize your meta tags to try and match the intent of the search/keyword.

    You can read more about it here

    https://support.google.com/webmasters/answer/35624?hl=en

    This section sheds light on that:

    Why the search result title might differ from the page's <title> tag

    Hope that helps. If you have any further question(s), please let us know.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Sajid. You got the credentials in the sensitive data.

    Michael shouldent the description pick the text from the content of the page?

    Alberto
    Rank Math business

    Hello,

    I have checked it for your homepage and everything seems to be working fine now. Is it having issues on other pages?

    I have attached a screencast in the Sensitive Data section showing you how it is working fine on the homepage.

    Looking forward to help you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello Alberto.

    Yes its working on the homepage. But on most posts it doesn’t work. You got an example url in the sensitive data. Thank you.

    Alberto
    Rank Math business

    Hello,

    It seems it is due to how Rank Math and your page builder interact. I have sent this to the devs so they can check it and maybe help you with this.

    Looking forward to help you.

    Thank you Alberto

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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