Hello,
Thank you for contacting the support and we regret the inconvenience caused.
Please clear your website’s cache and see if that helps.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
A wrong article:author meta tag is inserted on every post on my blog. It may be my old Facebook profile URL but I updated it a long time ago.
Hello,
Even in troubleshooting mode and only Rank Math and the default theme is enabled, the incorrect author meta tag is displayed.
Can you please try clearing any server-level related caching services and see if that resolves the issue?
If that doesn’t work. Just let us know and we will further investigate this in detail.
Looking forward to helping you.
I cleared everything. Varnish, WP Rocket, UCSS, Cloudflare everything.
Hello,
Allow me to further check this one with our dev team. We should get back to you shortly.
Thank you.
Hello,
The meta tag is taken from the data inside your profile and not from the page that you have mentioned in the screenshot.
If you want to update this, please make sure that you update the data inside your profile and change the Facebook profile URL accordingly.
Don’t hesitate to get in touch if you have any other questions.
As per my check, my facebook URL is empty on Profile section. I checked it twice before submitting this ticket.
In absence of RM, the the above author meta tag are not adding in HTML.
Screenshot- https://snipboard.io/UghtAH.jpg
Hello,
Please add the URL of your Facebook profile to the user info of your user account. Once done, clear the cache of your site and check again.
Let us know if the issue persists. Looking forward to helping you.
Thanks.
I added it and cleared every cache on site. Problem is still on site.
Hello,
Please provide the login details of your user account so we can check this further.
Looking forward to helping you.
Use link in sensitive data box to login
Hello,
The login link is not for your own user and so we cannot check that profile in detail.
Also, could you please let us know what is the email address you used to purchase the PRO plugin you are using on your website?
Currently, the website is attached to your account and it’s only a Free account.
Looking forward to hearing back from you.
Currently, I am using another’s RM Pro.
Hello,
The PRO subscription can only be used by the subscribers on their own personal sites. It is not allowed to share the PRO subscription with someone else. You should purchase the subscription if you want to use the premium features on your site.
For the issue, please share the login details of your user account so we can check this further.
Looking forward to helping you.
