Hello,
Thank you for contacting the support and we regret the inconvenience caused.
We were able to locate your PRO account on the shared email address.
However, the account using which you posted this ticket is linked to a different email address ra*******e*@g********.
Please confirm if you want us to merge the accounts for you? If yes, please tell us your preferred email address.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
