Hello,
Thank you for getting in touch with us and sorry for any inconvenience caused by that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back to us.
Could you please provide the login URL as well? We tried the default wp-admin but it seems you are using a custom login link.
Looking forward to hearing back from you.
[moved to sensitive data section]
Hello,
Thanks for getting back to us.
When I login into your website I’m not redirected to the WordPress Dashboard. Do you have a special URL that I should use to get access to the dashboard? Currently, I get redirected to a section on your website called “Mi cuenta”.
Looking forward to hearing back from you.
Hello,
It seems that those credentials have very limited access and we can’t see any Rank Math settings to test. Could you please provide admin-level access so we can debug the issue correctly?
Looking forward to hearing back from you.
Hi I am Waiting for your Kind Support on an urgent basis.Please Check my Ticket i am Business User
Hello,
Thanks for getting back to us.
Upon inspecting your website I didn’t notice any issue with the setting. I believe that you are making a little bit of confusion here. That setting removes the product base, and that is currently set up as producto for Spanish and product for English.
However, that does not remove the product category base which currently is set up as comprar for Spanish and products for English. That’s what you are seeing and I believe that’s what is causing the confusion here.
As far as Rank Math is concerned everything seems to be working as expected.
Hope this provides further insights into the situation.
Don’t hesitate to get in touch if you have any other questions.
Hi Miguel,
But setting only remove for Spanish option.. not for english… why is that?
Hello,
As my colleague explained, this might be happening because your site’s main language is in Spanish and the permalink structure is listed as /producto/ and not /product/. That is why the English version is not redirecting.
To strip this, I can recommend that you follow the steps outlined on the following page:
https://rankmath.com/kb/solving-redirection-issues-using-rank-math-seo/#remove-word-from-url
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
