wpml category

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Can you please share the affected URL with us so we can further check it on our end?

We are looking forward to helping you.

Hello,

Thank you for the follow-up, and sorry for the delay.

I’ve checked your site and got the error in the French Language for your category archive pages. In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Thank you, and we really look forward to helping you.

Hello,

Thanks for getting back to us.

In order to fix this issue we had to disable the option to “Remove parent slugs” from WordPress Dashboard > Rank Math > General Settings > WooCommerce.

Now you can browse the categories in both languages and switch from English to French and vice-versa easily.

Hope this solves your issue.

Don’t hesitate to get in touch if you require any further assistance.

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.