Hello,
We apologize for the issue you are facing with the User Switching plugin causing a database error in Rank Math. This type of error can sometimes occur due to conflicts between plugins or themes.
To troubleshoot this issue, we recommend the following steps:
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Check for Plugin Conflicts: Temporarily deactivate other plugins except for Rank Math and User Switching to see if the error persists. If it resolves, reactivate the plugins one by one to identify the conflicting plugin.
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Increase Memory Limit: Sometimes, memory-related issues can cause database errors. You can try increasing the PHP memory limit in your wp-config.php file by adding the following line:
define('WP_MEMORY_LIMIT', '256M');
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Clear Cache: If you are using any caching plugins, clear the cache and check if that resolves the issue.
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Update Plugins: Ensure that both Rank Math and User Switching plugins are updated to their latest versions, as updates often include bug fixes and compatibility improvements.
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Check Database Tables: If the error message is related to specific database tables, you may need to repair those tables. You can use the Repair Action Scheduler plugin mentioned in our documentation to help with this.
If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for bringing this concern to our attention!
Hello again.
I realized after I sent this ticket that it was posted on a forum. It contains quite a bit of sensitive information, from the message text to the image. I thought that this ticket system was similar to the ones that I’m used to whereby the info was viewable only internally at the company.
I don’t want this information to be available to anyone outside of Rank Math.
Please advise.
Thank you.
Hello,
Thank you for contacting support.
It seems that some database tables from our plugin were not created properly. To get around this issue you need to follow the steps here: https://rankmath.com/kb/recreate-missing-database-tables/
After that, you can verify that the tables are created by going to WordPress Dashboard > Rank Math SEO > Status & Tools > System Status > Rank Math.
We also removed the image containing information about the website.
Don’t hesitate to get in touch if you have any other questions.
Thank you, Miguel!
Rebuilding the database from https://rankmath.com/kb/recreate-missing-database-tables/ worked!
Much appreciated!
Feel free to close this ticket again.
Sherry
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
