Hello,
Thank you for contacting Rank Math and sorry for the inconvenience caused.
Please login to the website via FTP and rename the seo-by-rank-math directory under wp-content/plugins.
Then, reinstall the plugin.
If the issue persists, please share the error log with us.
Having an error log will help us determine what is causing the issue on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
Tried reinstalling multiple times. Same issue. Sorry, I am moving on and keep Yoast SEO. Thanks.
Hello,
We’re really sorry for the inconvenience you faced.
Could you please allow us to investigate this so that we can fix the issue that you’re facing? If yes, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I have created wp-admin user for you. You should receive email at s******@r***********
[FTP moved to sensitive data section]
Please update me as soon as possible.
Hello,
I logged into your website’s admin area and noticed that Rank Math was not installed, so I went ahead and installed the plugin. After installation, as I tried to activate the plugin, I was able to replicate the blank page which was removed only upon renaming the plugin directory via FTP.
I tried to install a different plugin (Health Check & Troubleshooting) and it was installed and activated properly. This might be related to a conflict or server configuration issue, we will have to manually disable the plugins/themes to check this further.
Alternatively, you can create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
Hello, the issue was with RankMath not compatible with PHP Version 8.1. I have rolled the pHP version to 7.4.24 and the issue is resolved for now.
Questions:
1. What is the latest version of PHP RankMath is compatible with?
2. Can you check the settings on wp-admin and let me know if they are optimal? I am using the plug-in for the first time and would like to make sure I have them set correctly.
Hello,
1. Rank Math should work well with PHP 8 but since PHP 8.1 is just recently released (development phase), we could expect some issues, and our devs are always working hard to make it compatible.
You may check our plugin requirement on this page: https://rankmath.com/kb/requirements/
2. Checking your settings, it seems you have done a great job setting it up although there are things needed to further optimize. If you go to Rank Math > SEO Analysis, you should be able to see all the stuff needed to fix. For example, you have a lot of missing alt text in your images. Rank Math’s Image SEO should be able to help you with that by checking on this guide: https://rankmath.com/kb/image-seo/
To learn more about SEO Analysis, please check this guide: https://rankmath.com/kb/seo-analysis/
Lastly, I checked your posts and they don’t have any keywords in them. Adding keywords should help you further optimize your content for search engines. Please refer to this guide as well: https://rankmath.com/kb/score-100-in-tests/
We have plenty of guides that should help you with further setting up your website in terms of SEO: https://rankmath.com/kb/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
