Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Could you please allow us to further help you with that? Can you please share some details of the issue you encounter with our plugin? You may also share some screenshots of the area in which you are having difficulties using it.
However, if you wish to proceed with canceling your subscription, please follow the guide below: https://rankmath.com/kb/cancel-subscription/
Thank you.
Hi Jeremy,
Pretty complex situation. We are using proxy router to host our blog site. Unfortunately, rankmath does not work properly under this kind of structure.
I have canceled our subscription but I want to take our money back as it falls within the 30-day money-back period.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. We would much appreciate any feedback you have to offer.
