Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share some more info on the page that is showing this problem using some screenshots or a screen recording so that we can advise further?
Looking forward to helping you. Thank you.
Hi Michael,
Hope you are doing great yes I can show you what is happening at the screen share
http://dev.techypros.net/issue/IMG_4072.MOV
Please download it and review it, it shows blank screen after I am trying to link it
Thanks
Martin
Hello,
Thank you for contacting Rank Math today.
Assuming you are using the latest version of all the plugins and the themes, it seems like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you.
Hi Michael,
I have all up to dated plugins and themes also I have new version of wordpress and when plugin is showing all green tickets also I have had deactivated all plugins and tried it .
I also changed theme with default wordpress theme.
But still I have same issue.
The main problem is that wordpress is not showing any error even I have debug mode true.
Also There is no error log for this blank screen.
Any help will be appreciated
Furthermore please check the screenshot its all green no conflict
http://dev.techypros.net/issue/issue.png
Hello,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Martin,
Thanks for the follow up.
I am afraid that the password is not valid. Could you please check and update with with a correct one?
We are looking forward to helping you. Thank you.
Hi Michael,
Can you please check now with the same password above.
I can login with the above credentials FYI.
Many Thanks
Martin
Hello,
Thank you for contacting Rank Math today.
We are currently checking this issue and we will be in touch in a short while.
Looking forward to helping you. Thank you.
Hi Michael,
Have you found anything ?
Looking forward to get your feedback on this.
Many Thanks
Martin
Hello,
Sorry for the issue you are facing.
We have logged into your site and tesed the issue for you.
This issue seem to be coming from a Third party plugin you are using.
As we have logged into your site and tested that. We can not even enable the troubleshoot mode to test.
Then we deactivated the Rank Math plugin and tried to enable the Troubleshoot mode but still we can not enable that on your site. Seems one or more of your plugins are blocking that feature.
Can you please deactivate your plugins one by one and check that?
Once the troubleshoot feature starts working, we can test the plugin’s issue for you.
Looking forward to helping you.
Thank you.
Hi Jitendraa,
I have done all the things you have mentioned above, I have had changed the theme to default one ie twentysixteen, then I deactivated all plugins and only have rank math but still no work.
I have running the website in host gator web hosting is this can effect the functionality of your plugin may be hosting is not allowing this plugin?
I have correct version of php and also for wordpress and the main this is that I am not able to reproduce the error even though I have trun debug mode true nor I am getting any server error log.
I would really like this plugin and it is working well for me for other websites but for this website I am not able to connect it.
Looking forward to have any help
Please feel free to ask anythings
Many Thanks
Martin
Hi Martin,
Thank you for the follow up.
Please share some temporary FTP access so that we can dig deeper into this conflict.
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
