Wordpress plugin update “PCLZIP_ERR_BAD_FORMAT (-10)”

#1018107
  • Resolved Premier Range

    4 months, 1 week ago

    Rank Math free

    Hi! I don’t use our WordPress much but today I logged in and tried to update all our plugins, and got an error message from the Rank Math plugin.

    https://www.premierrange.co.uk/media/Rank-math-update-error.png

    “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    This is responding to the prompt “There is a new version of Rank Math SEO PRO available. View version 3.0.85 details or update now.”, upgrading from my current version “Version 3.0.72”.

    I tried refreshing the page and clicking the Upgrade button again, with the same result.

    It looks like the download of your zipped archive failed in some way, I don’t know where to look for logging etc, if you can say where to find the downloaded zip file or how to debug this I’d be happy to look 🙂

    Nick

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    4 months, 1 week ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems like you have connected your website to one of the free accounts on Rank Math.

    Can you please share the email address of that Free account so we can merge it with your PRO account?

    Also, please follow this guide to fix the issue by connecting to your PRO account:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    Premier Range

    4 months, 1 week ago

    Rank Math free

    Hi @Princess-relopez! I’ll be honest, I’m not sure what accounts I have with you 🙂 I have two logins recorded in my Bitwarden password manager:

    peter-5977
    technicalsupport3

    The email addresses related to these might be:

    p********@p***************** (my boss)
    t***************@p***************** (me)

    Let me know if you can merge my accounts suitably, and if I can delete one of the two logins I listed above.


    @damonburton     thanks for the advice, I’ll try that once we get the account merge mentioned above sorted out. You also seem to have provided a link to Popeyes catering, I assume that was a mistake 🙂

    Thank you both,
    Nick

    Rakibuzzaman Siam

    4 months, 1 week ago

    Hello,

    We were able to find the Rank Math PRO subscription under the “p********@p*****************” email address, but the subscription expired on October 10, 2024.

    If you want to use the PRO subscription again, you’ll have to re-purchase it from here: https://rankmath.com/pricing/

    However, if you have an active Rank Math PRO subscription with some other email address, please share that with us so that we can locate your account.

    Looking forward to helping you.

    Thank you.

    RankBot

    3 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Wordpress plugin update “PCLZIP_ERR_BAD_FORMAT (-10)”’ is closed to new replies.