Wordpress page cannot be edited

#951051
  • Resolved Tobias Kern

    7 months, 2 weeks ago

    Rank Math free

    Hello,
    since we have been using Rank Math, we have the problem that most of the time we cannot access the start page to edit it. (We can open it, but it doesn’t load completely and we can’t change/save anything) We also had this problem with the free version. When we deactivated the plugin it worked again. (But we don’t want to deactivate the pro Version now) Can you tell us what the problem is? It only affects the start page, we don’t have the problem with any other pages.
    Best, Nina

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    7 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with editing your WordPress page while using Rank Math. It sounds like a frustrating situation, especially since it only affects the start page.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check for JavaScript Errors

    Sometimes, JavaScript conflicts can prevent pages from loading properly. You can check for errors by opening the Developer Tools Console in your browser:

    • In Chrome, navigate to More Tools → Developer Tools and click on the Console tab.
      Open Developer Tools

    If you see any errors, they might indicate a conflict with another plugin or theme.

    2. Firewall Settings

    If you are using a firewall, it might be blocking access to certain Rank Math files. Ensure that Rank Math is whitelisted in your firewall settings. Check if the following files are being blocked:

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

    You can use plugins like Wordfence in Learning Mode to help with this.

    3. Check User Permissions

    Make sure that your user role has the necessary permissions to edit the page. You can check this in the Role Manager settings within Rank Math.
    Rank Math Role Manager

    4. Update Rank Math

    Ensure that you are using the latest version of Rank Math, as updates often include bug fixes and improvements that could resolve your issue.

    If these steps do not resolve the problem, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

    Thank you for bringing this concern to our attention! We hope to help you resolve it soon.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    7 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Could you please share a screencast of the issue by using a tool like https://loom.com so that we can check this further for you?

    Meanwhile, please follow this guideline to check if any other plugins/themes are conflicting with Rank Math: https://rankmath.com/kb/check-plugin-conflicts/

    Let us know how it goes. Looking forward to helping you.

    RankBot

    6 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Wordpress page cannot be edited’ is closed to new replies.