Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This is very odd, I cannot reproduce this behavior on my end. Is it possible that you have a third party media manager plugin installed on your site?
Could you please check for conflicts by trying to replicate this when you one have Rank Math activated as described on this page:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
Just the initial feedback, I start getting internal server error when I unable Rank Math Plugin
As per the instruction over at Confirming a Theme/Plugin Conflict With Rank Math I tried the Troubleshoot mode and even though all the plugins were disabled I am facing the same issue.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins & FTP access in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Jessica,
Thanks for the access.
I have been see the 404 error when fetching the images but I cannot reproduce this on my testing area.
We will be investigating this further and then get back to you.
Your patience is highly appreciated.
Hello Michael,
Thanks for the update. I am looking forward for the response and solving the issue as soon as possible.
Thank You
Hi Jessica,
Appreciate your patience.
It seems like there is a conflict between Rank Math and ResizeFly plugin that you have enabled on your website.
Can you please talk to the plugin developer of that plugin and see if they can take a look?
In the meantime, we are checking this issue as well. However, we cannot replicate this on our test install and it seems like it is happening on your installation only for some reason.
Edit: I was able to replicate this. It is happening only on images that you uploaded while ResizeFly was activated on your website. Please raise a new issue with the developer here: https://github.com/alpipego/resizefly/issues
Hello Todd,
Thanks for investigating and letting us know about possible conflict with ResizeFly plugin. We will definitely raise issue on the link you provided.
I have one more concerned at this moment when i am logged into admin, i am not able to see Rankmath under Installed Plugins, i mean it’s nowhere on the list (Inactive, Recently Active, etc) and when i try to install a new one, i get a error “Installation failed: Destination folder already exists.”
So can you check for this and help me out. Looking forward to hear back from you soon..!!
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have logged in and deleted the leftover Rank Math directories via FTP and installed the plugin afresh.
Looking forward to helping you. Thank you.
Hello Support team,
The resizefly support is bit slow to response and I am still facing the problem if I upload image after deactivating the resizefly plugin.
Can you guys please help me asap.
Thank you
Hello,
Thank you for contacting Rank Math today.
The image thumbnails load normally when I check the media library as shown below:
Could you please clear your cache and check again?
Looking forward to helping you. Thank you.
Hello Michael,
Thanks for your quick response, whenever I upload new images it is having the issue. For the above images I have regenerated thumbnails so the are showing up. Currently it is showing me as https://d.pr/i/MUoKk9.
Looking forward to hear back from you soon
Thank You! 🙂
Hi Jessica,
Thanks for the reply.
I think we’ll have to wait for word from the Resizefly developers so that we can investigate this further.
Please keep us posted and we will be happy to work with their team to fix this.
Thank you.
Hello Michael,
I have messaged developer and informed him that rank math support team is ready to work with them to solve the issue. You can check it at https://github.com/alpipego/resizefly/issues/27
Looking forward to solve the issue asap
