Wordpress lagging

#75219
  • Resolved Oscar Peters
    Rank Math free

    Hello, I have had issues lately with my wordpress. When I put in the keyword it stops running and a message says “Page Unresponsive”, And then I have the option to wait or exit. And usually waiting does not help. This problem runs across 2 of my sites. The 3rd one I don’t know because I haven’t worked on it in quite a while. Can you help me with that?

    THank you,
    Oscar Peters

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Is this happening with short or long keywords?

    Could you please share some of the affected pages. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    I tried to replicate the issue but I was not able to. Could you let us know the browser you are using and also record a screencast (you can use https://loom.com) showing us how the issue is happening to you so we can try to replicate it?

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Wordpress lagging’ is closed to new replies.