WordPress issue

#434069
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RNMUSA
    Rank Math free

    Hello Jaideep,
    Thank you for your earlier support reply. Before I had sent any information back (as you requested in your reply), the issue “seems” to have resolve itself (I believe). Also, I have not received any newer error message emails from WordPress (like the first email they sent me).

    Question: were there other sites who had experienced a similar issue like I experienced? Please let me know.

    Thank you,
    Robert

    Hello,

    I can’t find any tickets that recently reported this issue. Let us know if the issue appears again and we will investigate this further.

    Please don’t hesitate to get in touch in case you need our assistance with anything else.

    Thanks.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘WordPress issue’ is closed to new replies.