WordPress Editor Conflict with RankMath

#6393
  • Resolved Zia Ahmad

    5 years, 9 months ago

    Rank Math free

    Hi RankMath Team!
    After updating the plugin, my WordPress editor freeze/crashes either it’s Gutenberg or Classic.
    The editor works well when the plugin is deactivated.
    I also rolled back to the previous version but still no luck.
    Moreover, this problem doesn’t occur on all pages and posts but only some of them.
    (This thread was closed in the facebook group and you guys told me to ask here.)

Viewing 9 replies - 1 through 9 (of 9 total)
  • Michael Davis

    5 years, 9 months ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We have just fixed this issue internally, please download the updated plugin files from here: https://i.mythemeshop.com/f3AdvJ and overwrite the current plugin files.

    Please note that no data loss should be experienced on this process.

    I hope this info helps. Thank you.

    ​​​​​​​

    Zia Ahmad

    5 years, 9 months ago

    Rank Math free

    Hi Michael Davis!
    Thanks for your response you meant to say I have to upload it via FTP & extract and replace these new files with the previous ones?
    Am I right>

    Michael Davis

    5 years, 9 months ago

    Rank Math free

    Hi Zia,

    Thanks for the question.

    Yes you can do this, or you can just delete the plugin from the dashboard and then navigate to Plugins > Add new and upload the plugin from your computer.

    I hope this info helps. Thank you.

    Zia Ahmad

    5 years, 9 months ago

    Rank Math free

    I already did this but didn’t work.

    Rank Math

    5 years, 9 months ago

    Hello,

    Can you please confirm the version of the plugin installed on your website as we released an update a couple of hours back?
    https://i.mythemeshop.com/gqKFn7

    Looking forward to helping you. Thank you.

    Zia Ahmad

    5 years, 9 months ago

    Rank Math free

    The update fixed it.
    It is working now.
    Thanks!
    I have another confusion that how can I use those Indexing API files?
    Extract them in the plugin’s folder or just install like normal plugins.

    Michael Davis

    5 years, 9 months ago

    Rank Math free

    Hi Zia,

    Thanks for the follow up.

    I am glad that this is now resolved 🙂
    The indexing API is a Rank Math extension and thus should be included to your site as a plugin. Please head over to your Dashboard > Plugins > Add new and upload the zipped plugin files.

    Let me know if you have additional questions. Thank you.

    Zia Ahmad

    5 years, 9 months ago

    Rank Math free

    Hi Michael Davis!

    I really appreciate your support & all the work Rank Math is doing for free.

    All my problems are resolved now.

    Thanks a lot.

    Todd

    5 years, 9 months ago

    Rank Math free

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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