Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
You need to whitelist all the REST API endpoints from our plugin to be able to get uninterrupted reports from the Analytics module.
The full set of routes is mentioned here: https://rankmath.com/kb/whitelist-rank-math-in-cloudflare/#rest-api
Having said that, and since Wordfence is in learning mode, this doesn’t seem like a blockage issue but rather a server issue.
If you have error logging enabled on the server this 500 error should be outputting a fatal error message in the log with more details as to why this is failing.
Please ask your hosting provider to get the error log from the server and share that with us so we can advise further.
Looking forward to hearing back from you.
Hello,
Greetings!
The issue is with in learning mode is not a permanent option. I deactivated the plugin temporarily which resolved the issue.
But I want is when we add the requested path it asks for PARAM TYPE and PARAM. Please refer to the snapshot provided what to enter there? Which param type to choose for which path? and what would be the value of the param? I don’t know how to whitelist all the URL’s in one go with learning mode.
Can you please check that.
Thank you.
Hello,
As my colleague mentioned, the routes were getting a 500 error, which is a server error that’s why we have asked for the error log.
Regarding the whitelisting in WordFence, you may need to add the blocked path in WordFence > Tools > Live Traffic. The path would be shown there and click the ADD PARAM TO FIREWALL ALLOWLIST.
Here’s a link for more information:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/#whitelist-rank-math-in-wordfence
Hope that helps.
Thank you.
Hello Reinelle,
Look I was able to resolve the Error 500 code error after deactivating Wordfence.
My clear question is I was able to whitelist /wp-json/rankmath/v1/updateMeta because I encountered that while updating product data and that too when wordfence but what about other URL’s?
i.e /wp-json/rankmath/v1/*
How can I whitelist them what actions to perform?
Thanks,
Deep Joshi
Hello,
Please try adding this path to the allowlist and see if this resolves the 500 error even with Wordfence active.
/rankmath/v1/an/dashboard/
If that resolves it, you may need to manually add all the /an/ API routes, or all the paths listed here so you get an interrupted experience with our plugin features.
If you are still having issues with that, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Team,
Greetings of the Day!
I tried following the steps but still couldn’t solve it. Can you please help me? I have pasted the link of login in the Sensitive Data Section.
Looking forward to hear from you.
Thank You,
Deep Joshi
Hello,
We checked from our end and it seems your Analytics Dashboard is loading fine. Can you please clear your website and browser cache and check from your end?
Looking forward to helping you with this one.
Hello Jeremy,
My pages and SEO metadata are not getting updated on Google.
It is my major concern. I need help with that!
Thanks
Hello,
Please share some affected page URLs with us so that we can check the issue further for you.
However, please note that nowadays, Google does that very commonly. Even when everything is fine, Google may choose to display a different meta title and description for your search query result. Google may skip the custom meta data you have set and instead display something from the page’s content that better matches the search intent.
You can follow this URL for details on this issue:
https://rankmath.com/kb/different-meta-title-and-description/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello Team,
Thanks for your help.
We will See if it helps else we will reopen the ticket. Thanks for your support
Hello,
Sure, that article explains the situation and for further context you can also check this article about the same from a different source: https://www.searchenginejournal.com/google-rewrites-meta-descriptions-over-70-of-the-time/382140/
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
