Word Count Problem

#957913
  • Resolved Fahd

    8 months, 3 weeks ago

    Rank Math free

    Hi,
    I am having a problem with one of my pages. I am using elementor and rankmath together, however, one specific page is problematic. The rank math seo plugin shows only 10 words in the word count you can see in the screenshot. you can see in this image.

    Whereas, the page has more words and also optimized with the keywords in the headers. You can see the page using this link here.

    Can you help me resolve this issue please? Thanks alot!

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    8 months, 4 weeks ago

    Hello,

    We apologize for the issue you are facing with the word count on your page. It seems that there might be a conflict between Elementor and Rank Math that is causing the word count to display incorrectly.

    Here are a few steps you can try to resolve this issue:

    1. Clear Cache: If you are using any caching plugins, clear the cache to ensure that the latest version of your page is being displayed.

    2. Check for Updates: Ensure that both Elementor and Rank Math are updated to their latest versions. Sometimes, compatibility issues can arise from outdated plugins.

    3. Disable Other Plugins: Temporarily disable other plugins to see if there is a conflict affecting the word count display.

    4. Recheck Content: Make sure that the content is properly saved and published in Elementor. Sometimes, unsaved changes may not reflect correctly.

    5. Use the Classic Editor: If possible, try switching to the classic editor for that specific page and see if Rank Math picks up the correct word count.

    If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for bringing this concern to our attention!

    Fahd

    8 months, 3 weeks ago

    Rank Math free

    Hi. I have tried all of the solutions mentioned above. Everything is up-to-date and also tried clearing cache. However, I realised that classic editors shows the word count 1100+ but switching to elementor shows 10 words only. What exactly is the problem here and how can I fix it using elementor instead of classic editor?

    Jeremy

    8 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    Can you please confirm if you’re using templates to insert content to that specific page? If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    7 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Word Count Problem’ is closed to new replies.