Word count doesn’t work

#283244
  • Resolved Frederic
    Rank Math free

    Hi,
    Words count doesn’t work well.
    it shows me 104 words even though I have at least 2000 words.
    I don’t understand why the difference is so huge?
    Could you help me?

    Best regards
    Frédéric

Viewing 6 replies - 1 through 6 (of 6 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Could you please confirm if you’re using any page builders? If yes, please let us know the name of the page builder.

    Looking forward to hearing back from you.

    Thank you.

    Hi Prabhat,
    I’m working with DIVI and I’m up to date with the latest version (4.11.3).

    Hello,

    Please check if there are other plugins that might be causing conflict with Rank Math’s content analysis.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, we might need to check this one over your admin dashboard. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi,
    I updated sensitive data informations with log and password.

    Cheers,

    Hello,

    Thank you for providing the login details.

    Upon checking your website here, the correct word count shows on the WordPress regular block editor but Rank Math isn’t showing the correct count in Divi’s front-end builder.

    Allow me to check this one with our dev team. We should come back to your shortly.

    In the meantime, please don’t hesitate to contact us anytime if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Word count doesn’t work’ is closed to new replies.