Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for sharing the details. Sorry for the delay and any inconvenience that might have been caused due to that.
I was able to check that you are using Polylang to translate your site. This is a known issue with Polylang where you will not be able to use the Remove Category Base option.
We have been trying to collaborate with them for a few years but left the conversation when they refused to add the compatibility even though they have it for several other plugins (some of them have a smaller user-base compared to RM)
https://github.com/polylang/polylang/tree/master/integrations
You can check their public repository where we created a pull request (linked to from your opening post) a few years back and we would have maintained it (though that would not have happened ideally since we do not make changes in the plugin that breaks the compatibility).
Disappointingly, the compatibility needs to be added in their plugin as they added for other SEO plugins. We are more than committed to making that happen and always keep it updated, of course, if their team agreed and wanted to collaborate.
With that said, you can check the following page for alternatives that are 100% compatible with the Rank Math SEO plugin
https://rankmath.com/compatibility/
https://rankmath.com/compatibility/?s=Translate&post_type=rm_compatible
Hope that helps. Thank you.
Thank you for your kind response.
Hello,
I am glad that you find our response helpful. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
