Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This is quite unexpected, would you mind sharing a link to one of the affected products so that we help further?
Looking forward to helping you. Thank you.
Hi Michael,
You can view any of the products on our site.
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This reply was modified 5 years, 3 months ago by
Dino Behler.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Which email address should I use to create a new user for you?
Hi Dino,
Please use this plugin https://wordpress.org/plugins/temporary-login-without-password/ to generate a temporary admin access link.
We are looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Dino,
Thank you for the access.
It is not recommended to use the %excerpt% variable when you already have a product short description set since the latter will take higher priority when generating the description.
I have modified your meta description settings from
%excerpt% %sep% %wc_sku% %sep% %customterm(product_tag)%
to
%wc_shortdesc% %sep% %wc_sku% %sep% %customterm(product_tag)%
Please let us know if this is working as expected for you. Thank you.
That worked perfectly. Thanks!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
