Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.nk you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Alberto,
thx, updated the filed with the credentials.
Please send me IP for whitelisting also.
Best regards
Sally
Hello,
Sorry for the delay.
It seems like you are now using saswp-schema-markup-output but that is not outputting your Schema correctly either.
Moreover, we are getting blocked so please disable the security for a couple of days as we have dynamic IPs and it might change by the time we login next time.
We look forward to helping you.
Hello,
thanks for the reply. I use saswp schema plugin since a long time, and rank math compatibility is marked, so they should work together..
What I tested now, when I change the Rankmath Schema to Product, fill out the values, and place the rich snippet shortcode manually on a product page, the Product schema is shown.
But when I chose on Product the WooCommerce Product Schema, it seems that the Schema is not pulling the information automatically?? Is there something additional to do to made this happen? Or should this work automatically ?
Thx
Hello,
i updated the login information for my website, and disabled other Schema Plugin.
Can you please check?
Thanks a Lot!
Best regards
Sally
Hello,
Thanks for the details.
All the products seem to be marked as noindex:
When we marked it as indexable and ran a Schema test on it, the Schema seemed to work fine. You can check this screencast of the same:
https://i.rankmath.com/Eq8wVd
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
What should I do now, should I open a ticket for Schema Structured Data for WP & AMP Plugin, or can this be fixed on Rankmath side ?
Please let me know.
Thx
Best regards
Sally
I have the same problem after the update to 1.0.54.
Rolled Back to Version 1.0.53.1 fixed.
Hello,
@Sally, It is most likely the Structured data Schema plugin is conflicting with Rank math which as they both are both adding schema markup to your pages. You should only have one schema plugin on your site. If you want to use Rank math schema, you will need to deactivate the Structured Data plugin. If you wish to use the plugin instead of Rank math schema, just disable Rank math schema module in Rank math dashboard.
Having both schema functionalities on your site will cause conflicts(as you have already noted).
@Charlie, the current latest version of Rank math is v1.0.54.3, please update and let us know.
Hope this helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
