Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked your site, and it seems that Rank Math is currently disabled/deactivated.
Could you please install the glue plugin from WPML that helps integrate SEO plugins (if not yet) and then report back if the issue still persists?
https://wpml.org/compatibility/2021/04/wpml-seo-plugin-better-integration-with-seo-plugins/
Once done, clear your website’s cache and check again.
Also, please check if the remove shop or category base is enabled in your site upon activating Rank Math. This will help us pinpoint the redirect issues on your site.
I hope that helps.
Thank you.
Hi there, Thank you for the reply. Upon installing the Glue Plugin from WPML and reactivating Rank Math, it continues to have the same redirect error. I have both remove shop and category enabled. However, the translated pages still go to /de/produkt/…..
Could this be the issue? It had been working, but I am not sure when it started having this issue.
I have created a staging site:
This is really bad for me, because when I deactivate Rank Math, none of my redirects work anymore.
I have disabled the remove shop and categories. It now works. How will this effect the SEO of my product pages? I have several products in the top 3 for google. Will this change have a negative affect on that?
Hello,
Could you please also share the username and password for the staging site’s WordPress dashboard so we can investigate further?
The logins you have provided are only working for accessing the site.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
The updated sensitive data should work.
Hello,
There’s an HTTP password protection that requires us to enter some credentials even before the website is loaded.
Could you please share both sets of credentials so we can debug the situation?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
OK, sorry about that. Sensitive Data updated.
Hello,
We added the following filter on your website: https://rankmath.com/kb/filters-hooks-api-developer/#disable-custom-product-redirection
This removes our custom product redirection and after that, we tested a couple of products and they are all showing fine in both languages.
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Is this filter the long term solution? Do I need to do something in the future after updating?
Hello,
For now, the filter is still the more viable solution for this situation until our dev team can get to the bottom of this and rewrite the code related to this to prevent the situation.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
